Find Your Health Plan's Member Services Phone Number or Website:
Your health plan membership card has a member services phone number listed on the card. You can call that number if you want to file a complaint (grievance or appeal).
You can also find a health plan’s member services phone numbers and web site here. Type your health plan's name in the box below and click Enter. If you do not know the plan's whole name, type in part of it.
How to File a Complaint with Your Health Plan
If you have a problem with your health plan, you have the right to file a complaint with your health plan. A complaint is also called a grievance or an appeal.
- You can file a complaint with your health plan by phone or by mail. You may also be able to file a complaint on your plan's website.
- If your problem is urgent, meaning there is a serious threat to your health, your health plan must give you a decision within 3 days.
- If your problem is not urgent, your health plan must give you a decision within 30 days.
You can file a complaint with the Help Center if you are not satisfied with your health plan's decision or if you have not received the plan's decision within 30 days or within 3 days if the problem is urgent